Customer Service

https://maatiratna.in website owned and operated by Maati Ratna. If you have any questions, inquiries, or complaints about your order, delivery, or products, please feel free to contact our customer service team at:

Email: info@maatiratna.in

Phone: +91 9887054005

Address: J/890, Phase-III, Sitapura Industrial Area, Tonk Road, Jaipur, Rajasthan-302022

Our customer service team is available to help you Monday through Saturday from 10am to 6pm.

1. Acceptance of Terms

By using the Maati Ratna website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the Maati Ratna website.

2. Modifications to Terms

Maati Ratna reserves the right to modify these Terms and Conditions at any time without prior notice. You are responsible for reviewing these Terms and Conditions regularly to ensure that you are aware of any changes. Your continued use of the Maati Ratna website following the posting of any changes to these Terms and Conditions constitutes your acceptance of such changes.

3. Use of the Website

You agree to use the Maati Ratna website for lawful purposes only and in accordance with these Terms and Conditions. You agree not to use the Maati Ratna website to:

• Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, or otherwise objectionable
• Interfere with or disrupt the operation of the Maati Ratna website or any servers or networks connected to the Maati Ratna website.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity.
• Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the Maati Ratna website.
• Access or use the Maati Ratna website for any unauthorized commercial purpose without the express written permission of Maati Ratna.

4. Product Descriptions and Pricing

Maati Ratna makes every effort to ensure that the product descriptions, handmade dimensions, artwork details, and pricing on the Maati Ratna website are accurate. However, Maati Ratna does not guarantee that such descriptions and pricing are always completely accurate. If you have any questions about a product or its price, please contact Maati Ratna before placing an order.

5. Orders and Payment

When you place an order on the Maati Ratna website, you agree to purchase the products that you have ordered at the prices that are listed on the Maati Ratna website. Maati Ratna accepts payment by Credit/Debit Cards (Visa, Mastercard, RuPay, American Express), Net Banking, UPI, and authorized online wallets.

6. Shipping and Returns

Orders placed on the Maati Ratna website will be processed and shipped according to our standard shipping guidelines. Returns, replacements, or refunds for damaged or defective products are subject to the verification and approval of our customer service team as outlined in our store policy.

7. Intellectual Property

The Maati Ratna website and all of its content, including but not limited to text, images, graphics, product designs, and logos, are the property of Maati Ratna and are protected by copyright and other intellectual property laws. You are not authorized to copy, distribute, modify, transmit, or create derivative works of any content on the Maati Ratna website without the express written permission of Maati Ratna.

8. Limitation of Liability

Maati Ratna shall not be liable for any damages of any kind arising out of or in connection with your use of the Maati Ratna website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Rajasthan, India, without regard to its conflict of law principles. Any and all disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Rajasthan, India.

10. Questions and Support

If you have any questions about these Terms and Conditions, please contact Maati Ratna at info@mittika.com or support@maatiratna.in