If you browse through the Maati Ratna website (https://maatiratna.in) without providing us with any personal information, we will gather and store certain non-personal information about your visit. This includes details such as your IP address, browser type and operating system used, date and time of access, pages visited, and referring website addresses. This information does not identify you personally and is used solely to improve platform performance and user experience.
There will be times, such as when you register a customer or seller account, place an order, submit inquiries, or request vendor support, when we will need to obtain personally identifiable information from you. Such information may include your name, shipping/billing address, email address, phone number, payment details, GSTIN, or government registration details for sellers.
At no time will we sell your personally identifiable data to third parties without your permission, except as set forth in this Privacy Policy. The information we collect from you may be used or shared with our delivery partners, logistics vendors, payment gateway processors, registered sellers, and corporate affiliates to process your orders, facilitate seller transactions, improve our terracotta artistry offerings, and comply with legal requirements or statutory audits.
We may also use your contact details to provide order updates, promotional offers, survey forms, and announcements related to Maati Ratna products and services. You retain the option to unsubscribe or opt out of non-essential marketing communications at any time.
Our website may contain links to third-party payment gateways, external logistics providers, or social media pages. These external websites operate independently and maintain their own privacy policies. Maati Ratna is not responsible for the content, security, or privacy practices of external sites. We encourage you to read the privacy policies of any linked websites you visit.
Maati Ratna implements technical, physical, and managerial security standards to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. We utilize secure encryption protocols for transaction processing and comply with applicable privacy laws in India.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the Maati Ratna support team at:
Address: J/890, Phase-III, Sitapura Industrial Area, Tonk Road, Jaipur, Rajasthan-302022
Email: info@maatiratna.in
Phone: +91 9887054005
Privacy Commitment
We safeguard your privacy using standard industry security procedures and comply with applicable data protection laws to ensure your information remains confidential and secure.
Effective Date: August 29, 2026