Shipping Policy
Thank you for choosing Maati Ratna, your premier destination for authentic terracotta products, pottery, and handcrafted artistry. We are committed to ensuring a smooth and hassle-free shopping experience for our valued customers, serving all across PAN India. Please take a moment to review the following information regarding our transparent and customer-friendly shipping policy:
Order Processing
- All orders are processed within 1-2 business days, Monday through Saturday, excluding public holidays.
- Please allow extra processing time during peak festival seasons, special artisan exhibitions, or promotional events.
Shipping Methods
- Maati Ratna offers standard shipping options to cater to your specific needs.
- Standard shipping usually takes 5-7 business days.
- For express delivery or urgent requests, please contact us at info@maatiratna.in.
- If you reside in an area where standard courier services are not readily available, please contact us to arrange alternative logistics options.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight, volume, delicate packaging requirements, and delivery destination of your order.
- We occasionally offer free shipping promotions on select minimum purchase amounts, so keep an eye out for special offers.
Shipping Destinations
- Maati Ratna proudly serves customers across PAN India, ensuring that you can enjoy our handcrafted terracotta creations wherever you are.
Tracking Your Order
- Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and dispatch details.
- You can use this tracking link to monitor the real-time status and location of your package.
Delivery Timeframe
- While we strive to ensure timely deliveries, please note that delivery times may vary due to external factors such as weather conditions, festive courier rushes, and carrier delays.
- We are not responsible for delays beyond our reasonable control.
Shipping Carriers
- Maati Ratna partners with trusted logistics and courier partners across India to provide reliable, fragile-safe, and efficient shipping services.
Shipping Restrictions
- Certain delicate, bulky, or custom-crafted products may be subject to specific packaging or shipping guidelines.
- Please check individual product descriptions for any unique shipping details or lead times.
Missing or Damaged Items
- In the rare event that your order arrives with missing or transit-damaged items, please contact our customer support team within 5 days of receipt.
- Kindly provide clear unboxing images or videos showing the damage so we can promptly address and resolve the issue to your satisfaction.
Returns & Exchanges
For detailed information on returns, exchanges, and eligibility, please refer to our Cancellation & Refund Policy.
Contact Us
If you have any questions regarding your order, shipping status, or this policy, please contact us:
Email: info@maatiratna.in
Phone: +91 9887054005
Address: J/890, Phase-III, Sitapura Industrial Area, Tonk Road, Jaipur, Rajasthan-302022
Thank You!
At Maati Ratna, we are dedicated to celebrating authentic terracotta craftsmanship and ensuring that your chosen pieces reach you safely and promptly, no matter where you are in PAN India. Your satisfaction and trust are our top priorities. Thank you for supporting local Indian artisans through Maati Ratna.
